Q: How Can I Place An order ?
A: You can follow the steps to place an order on: www.celiehair.com
- Select the product and inch what you want and click “BUY NOW”
- File your detailed shipping information, kindly remind don’t leave pobox or APO address. it’s not available.
- Choose the payment method on the checkout page.
Q: What Payment Method Do You Accept?
A: We can accept Paypal, credit card: visa card, Master Card, American Express, Western Union and Money gram. If you do not have Paypal, you can pay with credit/debit card directly. Any payment method, Pls contact this email: email@example.com
Q: How Long I Can Get My Order ?
A: Once your place the order, we will ship it out within 24hours. If you need change the address or texture, after you place the order within 12 hours, you can contact with our customer service to help you do it.
Q:Do I Need To Pay Tax ?
A: Normally there is no tax to united state. However if your country has strict custom check, it may product certain tax fee for the package, Pls do not worry, we usually put low value on the package to help you avoid custom. However it can not avoid completely. Sometime you may pay the tax if custom charged.
Q: What Size Is Your Wig Circumference? Can I Have Large Size Or Small Size?
A: Our All Lace Wig is average size, the cap size is 22.5inch. If you need large cap size or little cap size, feel free to contact with customer service freely.
Q: Can I Get my wig to Free part? Can I Change it to Middle or side part ?
A: Our lace wig all is free part except short bob wig. you can change to middle and side part easily.
Q: Can I Straighten /Style The Hair With Flatiron/Curler ?
A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. Don’t Overtime.
Q: How long is your lace wig last ?
A: It depend on you how to treat your hair. Treat the hair as you own hair, it can last 12-18 months under good care.
Q: How Can I Get Touch with you ASAP ?
A: Email is the first recommendation. You’d better write the most urgent questions in the email title. The whatsapp/imessage/phone is the second option.
Whatsapp/imessage: +86 17537405382
Q: If I Do Not Like The Product, What Should I Do ?
A: Celie hair has good after-sale customer service. If you do not satisfied with our product when you got the item, pls contact with our customer service at the first time. We provide 30 days no reason return policy. The item should keep in original state when your return the package. Once we can get your package, we will contact with you and sent your money back.
Q: Do you Accept Dropping shipping ?
A: Yeah, we can accept dropping shopping, when you have the order, let our customer service know your order freely and provide the shipping address, we can customized your logo for free.